Frequently Asked Questions
answers to your most important questions
Click on the 'Contact' button on the left, then click on 'Account Login' and enter your credentials that you received via email.
Ask your supervisor for access credentials if you did not receive that email.
The AM-One offering is designed for small and mid-sized EAMs and Family Offices with 1-15 employees. You can find typical use cases on the “Home” page on this website.
Click on the 'Contact' button on the left, then click on 'Account Login' and enter your credentials that you received via email.
Ask your supervisor for access credentials if you did not receive that email.
AM-One is a web-based Portfolio & Wealth Management platform cloud solutions and asset management services for asset managers, banks, family offices and other financial services providers.
1) On your smartphone:
- Download the 'Expersoft SaaS' application.
- Open the app and select 'Enter activation data for offline activation'.
- Enter the serial number received via email.
- Enter the activation code received via text message.
2) On the AM-One login page:
- Enter your username received via email.
- Enter your initial password received via text message.
- Enter the code that is generated on the 'Expersoft SaaS' application on your smartphone.
Note: when logging into AM-One for the first time, you'll be asked to change your password.
The customer support portal is meant to report a new support request or issue.
More specifically, it is intended to be used for reporting a bug or a system issue you might be experiencing.
It's important to note that the 'Digital Intermediary Platform' user guide, video tutorials and product tours are designed to teach you how to use the system. Thus, please contact us via the customer service portal after having consulted the training material.
You may access the AM-One application by clicking on the "Login to AM-One" button on the header of this website, or by directly navigating to https://desk.am-one.ch/pm1saas/. Note that you will need to be issued with credentials to login.
AM-One operates using a cloud-hosted, pre-configured, multi-tenant platform that is always on and up-to-date with the latest features of the PM1 software from Expersoft Systems.
1) Training Material to learn how to use AM-One:
- 'Digital Intermediary Platform' user guide.
2) Training Material to learn how to use the customer support portal (JIRA)?
As a starting point, we recommend that any issues are logged in the AM-One Support Portal. To access the portal click on the button above entitled "Access Online Support Portal".
The AM-One platform has a transparent license model based on number of users and activated custodians. Optional available outsourcing services are charged separately.
The customer support portal is meant to report a new support request or issue.
More specifically, it is intended to be used for reporting a bug or a system issue you might be experiencing.
It's important to note that the 'Digital Intermediary Platform' user guide, video tutorials and product tours are designed to teach you how to use the system. Thus, please contact us via the customer service portal after having consulted the training material.
To add a new question go to app settings and press "Manage Questions" button.
Yes, the AM-One platform supports more than 170 currency pairs and multiple custodian bank interfaces for daily data import of positions and transactions. In addition to traditional currencies the platform can also handle all current forms of cryptocurrency.
Should you forget your password, you should submit a JIRA Request in the AM-One Support Portal accessible via the button above entitled "Access Online Support Portal".
You can make use of the 'AM-One JIRA FAQ' document and the 'Expersoft Customer Support Portal' user guide.
1) On your smartphone:
- Download the 'Expersoft SaaS' application.
- Open the app and select 'Enter activation data for offline activation'.
- Enter the serial number received via email.
- Enter the activation code received via text message.
2) On the AM-One login page:
- Enter your username received via email.
- Enter your initial password received via text message.
- Enter the code that is generated on the 'Expersoft SaaS' application on your smartphone.
Note: when logging into AM-One for the first time, you'll be asked to change your password.
The exact feature set may vary from client to client. Examples features include:
· Selection > Common home, Faceted search, Portfolio selection etc
· Valuation > Account statement, Cash Flow, Dynamic Valuation(dashboard), Transaction List, etc.
· Security Order > Single/Global, Static Data
· Booking
· Reporting
· Master Data > Asset, CRM, Portfolios, static data
Yes, portfolio consolidation is fully supported. An ad-hoc consolidation can be performed and viewed or exported at any time via the main Web interface, or performed as a batch job at preset times to produce consolidated client reports in printable PDF format.
1) Customer Service Desk: https://support.expersoft.com.
2) Support Email: Infoline@expersoft.com.
3) Support Hotline +41 41 747 11 88.
In the case that you have forgotten your customer support portal password, click on ‘Forgot your password’ on the login page (https://support.expersoft.com).
AM-One provides a richly featured compliance framework to meet the key requirements of all major regulatory frameworks. The software application captures and processes compliance data, with services supplied via the AM-One compliance officers supporting interpretation and guidance of legal requirements.
You can make use of the 'AM-One JIRA FAQ' document and the 'Expersoft Customer Support Portal' user guide.
The Home screen is the landing page where you can conveniently start your daily activity. It is the landingscreen of the valuation module to valuate portfolios. It provides you with various possibilities to display your portfolio valuations with several valuation parameters.
To valuate a portfolio via the dynamic valuation (dashboard) click on the portfolio menu and select valuation
1) Training Material to learn how to use AM-One:
- 'Digital Intermediary Platform' user guide.
- Video tutorials.
- Product tours.
2) Training Material to learn how to use the customer support portal (JIRA)?
- 'AM-One JIRA FAQ' document.
- 'Expersoft Customer Support Portal' user guide.
The Quick Search shows up to 20 most searched entities (portfolios, assets, etc) and up to 20 most recent searched entities. By clicking on the downwards arrow next to the entity link in the quick search, you can quickly access the screen that you’re looking for (which depends on the entity type).
AM-One offers both. A beautiful end-client mobile application and responsive Web-portal for tablets, laptops, etc. This apps support portfolio browsing, exchange of secure secure messages and documents such as reports, research and investment proposals between you and your clients.
1) Customer Service Desk: https://support.expersoft.com.
2) Support Email: Infoline@expersoft.com.
3) Support Hotline +41 41 747 11 88.
In the case that you cannot find the answer to your question after consulting the available training material (user guides, video tutorials and product tours), you can submit a ticket via the customer support portal.
The Faceted Search is a powerful tool that represents a more complete search function when compared to the quick search. The faceted search allows you to search for entities of a type while gradually restricting the applied criteria, as you enter the criteria, the search updates the results.
If you click on the quick search and press Enter without typing text, you can access the faceted search. Note that, besides the entity type, at least one criterion must be selected for the system to return search results.
From the faceted search, you can do the following:
- Opening the detail page of the returned entity by clicking on the respective entity link.
- Performing actions on individual returned entities.
- Saving the current search for future use.
- Using previous searches available in the search history.
- Exporting the results into an Excel sheet
- (simply click the export Excel icon in the toolbar of the faceted search pop-up window).
- Selecting one or multiple portfolios.
AM-One IT security infrastructure is world class and constantly updated to ensure persistent protection of data. The AM-One platform is a multizone server architecture operating in a private cloud, with hardware maintenance and IT infrastructure managed by AM-One parent company Expersoft Systems. Annual system and security audits are conducted by an independent certified company using multiple penetration tests to ensure maximum security.
In the case that you have forgotten your customer support portal password, click on ‘Forgot your password’ on the login page (https://support.expersoft.com).
To select a portfolio, you can access the faceted search, click on the “Actions” button of the corresponding portfolio and then click on “Add to selection”.
To select multiple portfolios from the faceted search, select the portfolio checkboxes on the left and click on “Add selected portfolios to selection” of the “Actions” button of one of those portfolios.
To select all the portfolios resulting from a search, click on the checkbox at the top and proceed as previously explained.
All data are hosted in secure cloud data centres (Switzerland, and Singapore in 2021) with strong encryption of client data. If required, client identifying data can be encrypted at the point it leaves your business premises using our unique encryption proxy solution.
Any suggestion is welcome!
Kindly fill out the feedback form on our website.
Write there any improvement idea.
In the case that you cannot find the answer to your question after consulting the available training material (user guides, video tutorials and product tours), you can submit a ticket via the customer support portal.
When clicking on Master data > Assets > Master data you will land on the asset master data page. You can search for any asset available in the system and visualize important related information which is displayed based on the asset type.
On the portfolio detail page by clicking on a cash account entity link you will be redirected to its asset master data page.
Following the industrialisation approach and to ensure scalability the AM-One platform is only available as SaaS (Software as a Service) solution. However in-house installations are available directly from our parent company Expersoft Systems.
Any suggestion is welcome!
Kindly fill out the feedback form on our website.
Write there any improvement idea.
You may search for an asset by typing text in the search value entry field, depending on what you are looking for.
· To view all available assets, press Enter without typing any text.
· You can narrow down your search, for example, by selecting a title type.
· You can access further filters by clicking on the “Extended filter” button on the right.
· You can return to the initial search by clicking on “Master data” on the top of the screen.
AM-One is a Web-based application that runs in every standard browser, therefore nothing needs to be installed or maintained on your local computers. Updates of the main software application running in the hosting center are made by us and are transparent to you. Organisation of the way information is presented via the modern user interface can be configured by yourself, or us if preferred, to meet your particular preferences.
The AM-One software platform is complemented with optional outsourcing services for Compliance, Back Office and Business Consulting. Contact us to learn more about our services.
The transaction list screen displays all the transactions according to the defined search criteria. You can access this screen by clicking on Valuation > Valuation > Transaction list.
By clicking on Valuation > Valuation > Account Statement, you will open a screen showing you the account cash flows of the selected portfolios.
AM-One is a one-stop-shop concept, meaning that we offer the complete package of technology, services, and data required to digitally transform your business. The technology is built intelligently to deliver what you need, when you need it, with data from high-quality providers. The services are delivered in synthesis with the technology by specialists in compliance, back-office, and more. All you need, in one place, for one simple transparent price.
We have a standardized approach to onboarding using intelligent automation to streamline core processes while providing personal attention to your particular requirements and preferences. Moving from signature to live use can take less than a week. Contact us for more details.
The cash flow screen displays projected cashflows and can be accessed by clicking on Valuation > Valuation > Cash flow. At the top of screen, you can define the relevant dates, the currency and portfolio(s); then click on “Show”.
By default, the evaluation period is a 20 years projection into the future from today’s date.
You will then be provided with details, indicating expected future interests, withholding taxes, recoverable withholding taxes, total interests, possible redemptions and the total amount of the portfolios valuated in the selected reference currency.
Reports can be generated for a portfolio from home page by using the Generate Reports (Reporting > Reporting) option.
All report pages have a standard template and stylesheet. The template header has the logo on the left side, report name, reporting currency and date in the middle, portfolio number and description on the right side.
Portfolios transactions can be accessed in different ways:
1. Via the quick menu (Valuation > Valuation > Transaction List) and set the relevant criteria on the transaction list screen.
2. Via the faceted search: select the relevant portfolios or mandates and click on “Show transactions of selected portfolios” or “Show transactions of selected mandates”.
3. Via the valuation widget on the dynamic valuation (dashboard) by right-clicking on it, and then clicking on the “Transaction” entry.
4. Wherever you see a downward arrow to the right of a portfolio number, click on it and access the transactions of that portfolio from there.